Shipping policy

Shipping:

All orders are bulk shipped to the organizing the fundraiser to be distributed. Typically, delivery to the organization is about 3 weeks after the fundraiser closers.

We recommend getting in touch with them, or, the person who shared the fundraiser with you to confirm that date.

Order Cancellations:

Once orders have been processed, we cannot accept cancellations. Processing times may vary and can occur anywhere from immediately to up to 48 hours after placing an order. If you wish to cancel your order, please send an email to info@trustedsnacks.com to inquire about your order status.

Address Corrections:

If you have entered your address incorrectly, please email us at info@trustedsnacks.com as soon as possible to inquire about your order status. While we will make every effort to assist you with the change, we cannot guarantee the ability to modify your address, as we collaborate with external courier companies and must adhere to their timelines.

PO Boxes:

Unfortunately, we are unable to ship to PO boxes at this time. Please provide us with a physical address for us to deliver your balls.

Missed Deliveries:

Once an item has left our warehouse, we encourage customers to stay updated on the delivery progress using their tracking link. In the event of unsuccessful deliveries, items will be taken to the nearest depot location for pickup.

It is the customer's responsibility to retrieve the package from the designated pickup location. Trusted Snacks is not liable for packages that are not collected, and will not issue refunds, or resend products, if they are deemed available by the courier.

Damaged in Transit:

For any packages that have been damaged during transit, please contact us promptly at info@trustedsnacks.com. Include pictures of the damaged items and their expiry date (located on the side of individual products) in your email. We will initiate a trace with the courier right away. If the balls are no longer consumable, we will process a replacement once the trace is complete.

Lost in Transit:

For any packages that are lost in transit, please contact us as soon as possible at info@trustedsnacks.com. We will initiate a trace with the courier immediately and process a replacement as soon as the courier confirms the package is lost.